We conducted a structured discovery engagement combining technical research, product design, and architectural evaluation:
- Performed a deep analysis of the video-analytics vendor ecosystem in the CIS and international markets.
- Defined two strategic scenarios:
(1) adopt vendors initially and gradually replace components with in-house capabilities;
(2) build a proprietary system from the ground up.
- Assessed feasibility of leveraging modern visual recognition models, speech-based customer interaction analysis, and on-premise vs. cloud-hybrid deployments.
- Conducted multiple technical workshops with our architect (ex-Facebook, specialized in speech and vision systems), the project manager, UI/UX designer, and the client’s product team.
- Designed core dashboards and operator interfaces to support customer analytics, quality monitoring, and fraud detection.
The result was a complete technology strategy supported by an actionable implementation roadmap.